Sydänkeskus remote reception for your heart

Sydänkeskus offers a remote reception service alongside the traditional reception. You can contact a cardiologist from anywhere. The service is intended for non-urgent visits.

 

What kind of things can I do in cardiologist’s remote reception?

  • Questions about seeking examinations
    You are concerned about your heart health and would like a cardiologist’s opinion on whether you should be seen.
  • Additional questions
    If you have any additional questions after your appointment and you feel it would be more helpful to discuss them with your cardiologist instead of calling him/her face-to-face.
  • Routine annual check-up
    A routine check-up of the health of a client in a relationship with Sydänkeskus and comment on, for example, laboratory results or self-monitoring of blood pressure.
  • Medication-related questions
  • Review of test results
    Review of results to tests previously performed at Sydänkeskus (e.g. Holter test, 24-hour blood pressure monitoring).

NOTE! Remote consultation is for non-urgent consultations. It is not suitable for acute situations. For urgent cases, contact the emergency department in your area, and in case of an emergency, always call 112.

How do I get to a remote consultation?

You can book an appointment for a video consultation with a cardiologist via our online booking service, which allows you to see the cardiologist via video link. During the video consultation, you will be able to talk to a cardiology specialist.

The video consultation is charged according to our price list. An invoice will be sent to you by email after the appointment.

Read these guidelines in advance to prepare for a video reception

You can register and log in for a remote consultation here.

  • Please register well in advance of your video appointment.
    Registration is done via strong authentication. This allows us to ensure your identity and the secure processing of your health data. In addition to your email address, you will need your online banking credentials or mobile ID to register.
  • You will need a device (e.g. computer, phone) with a webcam and microphone.
  • Video calling is available on the following browsers and devices: Google Chrome (recommended), Edge Chromium and Firefox browsers on Windows and Apple Mac computers, and Android smartphones. Safari browser on Apple mobile devices (iPhone & iPad).
  • Give the browser access to the camera and microphone. In order to use video calling, you will need to authorise the use of the camera and microphone when asked by the browser.
  • During the video call, you will also have access to a dedicated call chat, which will open in the conversation icon in the bottom right-hand corner. The chat also allows you to send attachments directly to the doctor for viewing. Note! Messages in this chat will be deleted after the end of the call.
  • Please also check that you have agreed to the release of your medical records.
    To make your case as smooth as possible, we recommend that you check that you have consented to the release of your medical records. Once the consents are in place, the doctor will have access to your Kanta file. If you wish, you can give your consent in Omakanta.

How do I sign up for a video reception?

  • Sign up for a remote reception about 10 minutes before your scheduled appointment, just as you would if you were attending a regular appointment.
  • The doctor will see that you are present. You will be notified of the incoming video call.
  • If you do not hear from the doctor at the time you have arranged, please wait in peace. Doctors often have remote appointments in Sydänkeskus in between other appointments. The doctor will open the connection as soon as he or she is free from the previous appointment.
  • Our service coordinators will endeavour to inform you on HeartChat if the remote appointment will be delayed.
  • You can contact us yourself, for example via HeartChat or by phone, if you have any questions.

HeartChat to contact Sydänkeskus

The remote HeartChat service is available for existing and new customers. Our service coordinator will help you with general questions about our services. Talking to the service coordinators is free of charge, as the same issues are dealt with as on the phone. You can use the chat to send your doctor additional information about your appointment, such as lab results or epicrisis.

Our service coordinators will answer your messages during our opening hours, Mon–Thu 8.00–19.30 and Fri 8.00–16.30. If there is a delay in our response, you can leave the chat. You will receive a notification of the reply by email. You can also ask a question outside opening hours.

NOTE! The chat does not provide health advice, make an assessment of your care needs or take a position on your medication, as it may be answered by someone other than a healthcare professional.